Refund policy

RETURN POLICY

Last updated November 19th 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

No returns on the SR3D XLR Pro MKII DPA 4060 Core+ as this is a custom build and all sales are final.

RETURN PROCESS

To return an item, please email customer service at info@sr3d.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Audio With Intelligence Limited
Attn: Returns
135-139, Unit 3, New Court Way
Ormskirk
Lancashire
L39 2YT
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

PLEASE pack your returned products with plenty of packing as loose packing is inadequate and products can be damaged in transit if not packed correctly, it is your responsibility to be sure to pack them securely to minimise potential damage

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     return original invoice

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+447597642137
info@sr3d.co.uk or awi3@live.com